At ExtremeVIN, we want you to be satisfied with your purchase. This Refund Policy explains when and how refunds are issued.
1. Eligibility for Refunds
You may be eligible for a full refund if:
- We are unable to generate a report for the VIN you submitted (e.g., due to insufficient data availability)
- Your report was not delivered within the timeframe stated at checkout, and you did not receive a status update within a reasonable additional period
- You were charged in error or duplicate
2. Non-Refundable Situations
Refunds will generally not be issued if:
- The report has been successfully delivered and contains the categories of information advertised at checkout, even if the specific data returned (e.g., “no accidents found”) was not what you expected. A report showing limited findings is still a valid, complete report — the absence of records for a given vehicle is a legitimate outcome, not an error.
- You submitted an incorrect VIN and the report was generated based on that VIN
- You changed your mind after receiving a complete report
3. How to Request a Refund
To request a refund, email us at support@extremevin.com within 7 days of your purchase with:
- Your order number or the email used at checkout
- The VIN associated with your report
- A brief explanation of the issue
4. Processing Time
Approved refunds will be processed within 5–10 business days and issued to the original payment method used at checkout. Processing times may vary depending on your bank or card issuer.
5. Contact Us
If you have questions about this policy or a specific order, contact us at:
Email: support@extremevin.com
This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified attorney before publishing.